Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Our return policy gives you 30 days after receiving your item to return any product, provided it's new, unused and in the original packaging as received or defective. We highly recommend that you thoroughly inspect the purchased product before using it and also ensure the user of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from the shipping date return the item to ApexDesk™ with the proper RMA number and we will replace item or defective parts as deemed appropriate by us, or a full store credit will be issued upon approval of the return. We will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item) and re-ship the correct item at no charge.

All returns are subject to our approval and must be accompanied by an RMA issued by an ApexDesk™ representative in order to be processed.

Buyer’s Remorse

You will be responsible of return shipping costs. You may choose any carrier you prefer for the return. If you wish to receive a prepaid label from us instead, please contact us at support@apexdesk.com and one of our customer service representative shall assist you. Please note that a return shipping fee will be deducted from your total refund once we receive the returned item. A 15% restocking fee may be applied if item is missing or damaged beyond repair. Refused shipments or any returns without prior authorization will incur a 25% cancellation fee deducted from total refund. We cannot accept returns for any reason after 30 days from the shipping date.

Canceling Order After It's Been Shipped

Please contact us at support@apexdesk.com with your order number. A customer service agent will assist you as quick as possible and offer you the best options to get this resolved. Depending on your order’s processing stage, we cannot always guarantee successful cancellation. In the event that a cancellation is not possible, please follow above Buyer’s Remorse instructions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at support@apexdesk.com.

FAQs

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

Within 30 days from the date of receipt
In unused and resellable condition
In the original packaging with all the tags intact

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We can only allow the exchange of purchased item that's 20 lbs or less. Please contact support@apexdesk.com for further assistance.

What are the refund options?

The following refund options are supported:

Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at support@apexdesk.com.

Returns Center